has ability has skill has job zone active listening coordination monitoring reading comprehension social perceptiveness speaking occupation holder with job zone 4 oral comprehension oral expression problem sensitivity speech clarity written comprehension written expression general or operations manager (broad) general or operations manager 4 https://www.bls.gov/oes/current/oes111021.htm Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors. Problem Sensitivity Oral Comprehension General & Operations Managers Social Perceptiveness Oral Expression Oliver He Speaking General and Operations Managers Written Comprehension Sam Smith Speech Clarity Active Listening Coordination 11-1021.00 Written Expression Reading Comprehension Alabama Business Management & Administration Monitoring