has ability has skill has job zone active listening critical thinking reading comprehension service orientation speaking writing occupation holder with job zone 4 oral expression problem sensitivity speech clarity speech recognition written comprehension written expression miscellaneous business operations specialist online merchant 4 Writing Speaking Reading Comprehension Problem Sensitivity Online Merchants Written Comprehension Speech Clarity Speech Recognition Conduct retail activities of businesses operating exclusively online. May perform duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling and shipping online orders, and balancing financial records. 13-1199.06 Sam Smith Active Listening Service Orientation https://www.bls.gov/oes/current/oes131199.htm Critical Thinking Written Expression Oliver He Oral Expression