has ability has skill has job zone active listening critical thinking judgment and decision making reading comprehension speaking writing occupation holder with job zone 2 near vision oral comprehension oral expression problem sensitivity written comprehension written expression correspondence clerk (broad) correspondence clerk 2 Reading Comprehension Critical Thinking Written Expression Writing Correspondence Clerks https://www.bls.gov/oes/current/oes434021.htm Problem Sensitivity Judgment and Decision Making Active Listening Near Vision 43-4021.00 Speaking Written Comprehension Sam Smith Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. Oral Expression Oliver He Oral Comprehension