has ability has skill has job zone active listening critical thinking persuasion reading comprehension service orientation speaking occupation holder with job zone 2 oral comprehension oral expression problem sensitivity speech clarity speech recognition written expression customer service representative (broad) customer service representative 2 Service Orientation Active Listening Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Speech Clarity 43-4051.00 Speaking Customer Service Representatives Problem Sensitivity Reading Comprehension Written Expression Oral Expression Oliver He Critical Thinking https://www.bls.gov/oes/current/oes434051.htm Sam Smith Oral Comprehension Speech Recognition Persuasion